GENERAL INFORMATION
Phone Directory
Guest Services/Front Desk
719-494-0160
Housekeeping
719-494-0160
Room Service
719-487-2635
Golf Shop/Tee Times
719-487-2620
Restaurant Reservations
719-487-2635
The Spa at Flying Horse
719-487-2614
Security/Gatehouse
719-487-2611
Athletic Club Reception
719-494-1222
The Athletic Grill
719-487-2617
The Kids’ Cabin
719-487-2610
Tennis Court Reservations
719-494-1222
Tennis Professional
719-487-2606
Pilates and Personal Training
719-494-1222
Membership Department
719-487-2660
Lodge Service Directory
FRONT DESK
For assistance with your luggage, vehicle, or package deliveries.
HOUSEKEEPING
Please contact the front desk.
IN-ROOM SAFE
Safes are located inside your closet or drawer.
LOST & FOUND
A Front Desk Agent will be happy to assist you with locating any misplaced items.
BUSINESS SERVICES
Please contact the front desk.
WAKE-UP CALLS
Are available upon request. To schedule, please call the Front Desk.
ATM
An ATM can be found in the lobby of the west Lodge building.
MAINTENANCE
If you find anything in your room that is not in working order please contact reception or a member of staff.
MEDICAL SERVICES
The closest Emergency Medical Centre is UCHealth Urgent Care located ~1.4 miles from the hotel at 13445 Voyager Pkwy, or alternately UCHealth Memorial Hospital North is located 4.2 miles away on 4050 Briargate Pkwy.
CATERING, SPECIAL EVENTS AND WEDDINGS
For information on weddings and social events, one of our catering professionals will be happy to assist you. Please call: 719-487-2658 for more information.
GROUP SALES
For information on business meetings and corporate groups, our Sales Director will be happy to assist you. Please call: 719-487-2650 for more information.
WI-FI SERVICE
Wi-Fi service is included with your stay. To connect, please search for “Lodging_wifi”.
TRANSPORTATION
For Taxi service, please call: 719-766-4567. Lift or Uber drivers are also available in the Colorado Springs area. For group shuttle service, and executive town car, or rental car, please contact a Front Desk Agent for arrangements.
AIRPORTS
The Colorado Springs Airport is located approximately 16 miles away. COS Airport recommends that you should allow yourself at least 90 minutes before your scheduled flight to give yourself more than enough time to travel through TSA and make it to your terminal on time.
The Denver International Airport (DIA) is located approximately 58 miles away. DIA recommends that you should allow yourself at least 2 hours before your scheduled flight to give yourself enough time to travel through TSA and make it to your terminal on time.
Policies & Procedures
Guarantee Policy
The reservation deposit, equal to one nights stay was taken at the time of making your reservation and will be credited to your guest folio at check out. A Daily $35 Resort Fee, plus tax, is not included in the nightly room rate which includes wireless high-speed internet, access to Athletic Club & Swimming Pools, local phone calls, in-room coffee, tea, and bottled water (2 per day), and parking.
Cancelation Policy
If cancelled within 7 days, guest will be charged one nights room, tax and RSF (retail sales fee)
Pet Policy
With the exception of Guide Dogs and Service Animals, we regret that pets are not permitted in rooms.
Age Restrictions
The minimum age to check-in is 21.
Check In/Check Out
We ask that all guests please check in after 4 pm and check out before noon.
Smoking Policy
Smoking is Prohibited Inside All of Our Rooms and on our patios and balconies. Failure to comply will incur a cleaning fee.
Severe Weather
If you are outside, seek safe shelter immediately. If you are inside, stay away from windows and glass doors. Use stairwells, not elevators.
FOLLOW US ON SOCIAL MEDIA